Talk Ratio Score
scoreMeasures how much each speaker talks rep versus customer
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Engagement Depth & Listening Kit
Assesses interruptions rep talk ratio and listening behaviours.
Included bricks
What this kit measures
Open Vs Closed Question Present
booleanScores the ratio of open versus closed questions asked
Listening Signal Present
booleanDetects signals of active listening acknowledgements and recaps
Interruption Present
booleanDetects interruptions as a negative engagement signal