100% QA coverage.
Zero sampling bias.
Stop reviewing 5% of calls and hoping the other 95% are compliant. Semarize evaluates every conversation against your QA criteria and returns structured, auditable results.
The problem
QA sampling
misses almost everything
When you can only review a fraction of conversations, compliance gaps and quality issues go undetected until they become incidents.
Sampling covers 5–10% of calls
Manual QA can only review a small fraction of conversations. The rest are unscored, creating blind spots in quality and compliance.
Compliance checks are inconsistent
Different reviewers apply criteria differently. What passes one QA check fails another. There's no single standard applied consistently.
Audit trails are weak
When regulators ask for evidence of compliance, you need to show what was evaluated and how. Manual processes don't provide reliable audit trails.
Feedback loops are slow
By the time QA results reach agents, the behaviour pattern has been repeated across dozens of calls.
Why existing tools fail
Existing tools can't scale
quality assurance
Manual QA and keyword-spotting tools can't provide the consistent, evidence-backed evaluation that compliance and quality require.
Manual QA spreadsheets
Reviewers listen to calls and fill in forms. Doesn't scale. Introduces bias. Can't cover more than a small sample.
Keyword spotting tools
Look for specific words or phrases, but miss context. 'I understand your concern' matches the keyword but doesn't mean the concern was actually addressed.
Basic call scoring
Returns a single score without the granularity to identify which specific compliance requirements were or weren't met.
The Semarize approach
Semarize evaluates
every conversation against your criteria
Define compliance and quality Bricks. Run them on 100% of conversations. Get structured results with evidence for every evaluation.
100% conversation coverage
Every call, email, and chat is evaluated. No sampling bias. Complete visibility into quality and compliance.
Semantic evaluation, not keyword matching
Bricks understand context and intent, not just word presence. 'Was the disclosure actually given?' vs 'Was the word disclosure mentioned?'
Evidence-backed audit trails
Every evaluation includes evidence spans. Auditors can trace any compliance result back to the exact text that was evaluated.
Real-time feedback loops
Structured QA signals feed directly into coaching workflows. Agents get feedback on the same day, not weeks later.
Bricks & Kits
Example Bricks for
qa & compliance
These Bricks evaluate the specific dimensions that matter for quality assurance & compliance teams. Bundle them into Kits to create reusable evaluation frameworks.
Required regulatory disclosure was provided to the customer
Explicit consent was obtained before proceeding
Required script elements were followed
Customer was offered escalation when appropriate
Required regulatory language was included
Prohibited or unapproved claims were made
Compliance Check Kit
kitEvaluate every conversation against regulatory requirements.
QA Evaluation Kit
kitQuality assurance scoring for every interaction.
Output
Structured signals,
not summaries
Every evaluation returns deterministic JSON with typed values, reasons, and evidence spans. Same schema every time.
{
"run_id": "run_jkl012",
"status": "succeeded",
"output": {
"bricks": {
"disclosure_given": {
"value": true,
"confidence": 0.95,
"reason": "Required disclosure provided in opening",
"evidence": ["...this call may be recorded for quality..."]
},
"consent_obtained": {
"value": false,
"confidence": 0.91,
"reason": "No explicit consent before proceeding",
"evidence": []
},
"prohibited_claims": {
"value": false,
"confidence": 0.88,
"reason": "No unapproved claims detected",
"evidence": []
}
}
}
}Automate QA.
Audit with confidence.
Evaluate every conversation against your compliance and quality criteria. Get structured, evidence-backed results at scale.