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QA Scoring Kit

Applies structured rubric covering quality and call handling standards.

Customize in app Read related playbook

Included bricks

What this kit measures

Script Adherence Present

boolean

Detects adherence or divergence from approved scripts

Policy Compliance Present

boolean

Detects policy compliance within conversation flow

Empathy And Tone Score

score

Scores empathy and tone attributes

Call Standard Rubric Score

score

Applies overarching QA scoring rubric across conversation segments