Talk Ratio Score
scoreMeasures how much each speaker talks rep versus customer
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Listening & Response Kit
Tracks listening behaviour and substantive follow-ups.
Included bricks
What this kit measures
Open Vs Closed Question Ratio
booleanScores ratio of open versus closed questions asked
Active Listening Signal Present
booleanDetects active listening cues acknowledgements and paraphrasing
Interruptions Present
booleanDetects interruptions that break effective listening